SimuChatThis English translation is provided for convenience. In case of any difference, the French version prevails.
1. Seller
SimuChat credits are sold by 4iNTE, SAS au capital de 5000€, SIREN 101729556, 22 allée des sarcelles (the “Seller”). Contact: contact@4inte.fr. These terms of sale (“Terms of Sale”) apply to any purchase of credits by a consumer on https://simuchat.net, in addition to the Terms of Use.
2. Offers and prices
| Pack | Price | Credits received |
|---|---|---|
| Discovery Pack | 4.00 € | 4.00 € |
| Pack Confort | 15.00 € | 15.00 € |
| Pack Expert | 30.00 € | 33.00 € |
Prices are shown in euros. Prix TTC, TVA 20 % incluse. The Seller may change its offers; the applicable price is the one displayed at the time of the order. Free credits (a pack's bonus, credits offered at sign-up where applicable) and the free offer described in the Terms of Use can be neither exchanged nor converted.
3. How credits work
- Credits are a balance in euros, attached to your account, which can only be used on the Service. They cannot be transferred, converted into cash or refunded (except under the legal guarantee, article 7).
- Each paid action is charged at its real cost: the amount billed by the artificial intelligence provider for that action (in US dollars, counted as $1 = €1), multiplied by 1.8. This coefficient covers hosting, payment, support and the Seller's margin.
- Simulated reply: the cost depends on the length of the conversation; it is shown after each reply (as an indication, about €0.10 per reply). 💡 suggestions, portraits and optional tests show their estimate before being started.
- Additional contact: the estimated price is shown before the import; it is reserved on the balance when you confirm, then adjusted to the real cost once the portrait has been written (any overpayment is credited back, and the amount charged never exceeds the estimated price shown). If the portrait fails, it can be run again without paying again.
- An action is only started if the balance covers its estimate; an action already started may take the balance slightly below zero, the amount being deducted from the next top-up.
- Credits do not expire as long as the account exists. The balance can be checked at any time in the Service.
4. Order and payment
Orders are placed from the account (💳 button): choice of pack, acceptance of the Terms of Sale, request for immediate access to the credits (article 6), then payment on Stripe's secure page (bank card and other methods offered by Stripe). The Seller never has access to your bank details. The contract is concluded when the payment is confirmed; Stripe sends you a receipt by email. An invoice can be requested at contact@4inte.fr.
5. Delivery
Credits are added to your balance as soon as Stripe confirms the payment, usually within a few seconds. If there is a delay of more than 24 hours, contact contact@4inte.fr.
6. No right of withdrawal
Credits give access to digital content and a digital service supplied immediately. Before payment, you expressly request that they be made available immediately and acknowledge that you lose your right of withdrawal as soon as they are made available (article L221-28, 1° and 13°, of the French Consumer Code). This request is time-stamped and kept.
No order can be placed without this request. Consequently, once the credits have been made available, the order can no longer be cancelled or refunded, whether the credits have been used or not, subject to the legal guarantee of conformity (article 7).
7. Legal guarantees
You benefit from the legal guarantee of conformity of digital content and services (articles L224-25-12 et seq. of the French Consumer Code). In case of non-conformity (for example, credits not added or wrongly charged), the Seller puts things right or refunds you. Contact: contact@4inte.fr.
As generated replies are by nature fictitious and variable (see the Terms of Use, article 3), their content does not constitute a lack of conformity.
8. Personal data
The data needed for the order are processed according to the privacy policy. Payment data are processed by Stripe.
9. Complaints, mediation and applicable law
Any complaint should be sent to contact@4inte.fr. If no solution is found within a reasonable time, you can use the consumer mediator free of charge: 4iNTE — https://4inte.fr/ — [to be completed: Mediator: postal address], within one year of your written complaint. These Terms of Sale are governed by French law; failing an amicable agreement, disputes fall under the courts with jurisdiction under general law.